Client experience
Clients want to know what is happening, what is done, and what needs them.
Harbor Coffee Co.
Website Redesign
Updates when there is something worth saying.
You publish a client update when there is real progress to share. The client sees that update in the portal, written by your team. Everything else stays internal: the drafts, the task-level churn, the comments they do not need.
PublishedHomepage designs approved. Next up: development.
Files they can open, and a clear list of what needs them.
Client-visible files and resources live in the portal next to the work they belong to. When something needs the client, feedback on shared work, a decision, a missing asset, it shows up as waiting on them, not buried in an email thread.
Approve homepage copy
Homepage design.pdf
They can see the project. You can reach them.
Client activity and project visibility mean the client can follow the work without sitting in your Work Queue.
- Seen
May 10, 2026
Update published
- INVPaid
May 12, 2026
INV-0142 · $24,500
Agency logo and brand colors start on Pro. Remove LaunchBird branding and a custom client portal domain start on Scale.